What is Jobber? Field service software for home-service crews, explained

What is Jobber? A plain-language answer

Jobber is subscription software that home-service businesses use to run daily work. Its pages name lawn care, cleaning, HVAC, plumbing, landscaping and dozens of other trades. One account holds the client list, quotes, the job calendar, invoices and payments, and the crew opens the same jobs in a phone app. Its terms name the company as Octopusapp Inc., doing business as Jobber.

Search suggestions for the same words also point to a drill bit length and a wrestling term. This guide is about the software.

For a crew that quotes by text and tracks jobs in a spreadsheet, the practical question is whether one account can replace three habits: typing each quote from scratch, remembering who is booked where, and chasing payment by message. Jobber's pages are built around those three jobs, and the sections below show how.

How Jobber works: the path from request to paid invoice

• Request: a customer fills in a request form or books online, and the work lands in the account as a request.
• Quote: you build the quote from a template, with optional line items the customer can accept or decline. The customer approves it online, and Jobber says a deposit can be collected at that point.
• Schedule: an approved quote becomes a job on the calendar. Recurring work, such as weekly mowing, repeats on its own.
• Visit: the crew sees the day's jobs, notes and directions in the app, and, depending on the plan, adds photos, checklists and timers.
• Invoice and payment: the finished job becomes an invoice. Clients pay by card or, in the US, bank transfer, and automated reminders can nudge an invoice that is still unpaid.

The parts: quoting, scheduling, invoicing, client hub and reports

Five parts do most of the work for a small crew. Quoting covers templates, optional lines, follow-ups and approval. Scheduling holds the calendar, recurring jobs, routing tools and alerts to the crew when a job moves. Invoicing covers batch invoices, reminders and online payment. The client hub is a self-serve page where customers approve quotes, check appointments and pay. Reporting covers income, expenses and work.

Jobber says quotes made in the app sync with the account at once, so the office and the field see one record. Which parts a crew gets depends on the plan. The Jobber pricing guide shows where each one starts.

Who Jobber fits and where its boundary sits

Jobber's pricing page is organized by team size, from just you up to 15 people, which tells you who it is aimed at.

• Fit: owner-operators and crews of up to 15 who want one tool for quotes, the schedule and invoices.
• Boundary: Core is shown with one user, so a crew with an office person or lead looks at Connect and above.
• Boundary: teams of 16 or more are sent to sales on the pricing page.
• Boundary: accounting and payroll run in other tools that Jobber syncs with, such as QuickBooks Online and Gusto. The feature table also lists Xero, while the pricing FAQ names only QuickBooks Online, so confirm the one you need.

Where to go next: test it on one week of real jobs

The quickest test is the trial: 14 days, full access to Grow features, and the pricing page says no card is required to start. Load one week of real quotes and jobs, then check two things: does a follow-up go out on a quote nobody answered, and does the calendar flag a clash between two jobs for one crew?

Then read the Jobber review for the limits, or Jobber vs Housecall Pro for another option.